Return & Refund Policy
We have a 14-day exchange policy, which means you must contact us within 14 days of receiving your item to request an exchange.
To be eligible for an exchange, your item must be in new condition, unworn or unused, with all original tags and packaging attached and intact. Items may be tried on for size, but must not show any signs of wear or damage.
You’ll also need your receipt or proof of purchase.
To start a return or exchange, contact us at info@thelast.co.nz.
Return instructions will be sent upon approval of your exchange.
Once your exchange request is approved, you’ll be responsible for arranging and covering the cost of return shipping.
Items sent back to us without first requesting a return will not be accepted.
If items do not meet the above conditions, the exchange may be cancelled, and the item will be returned to you at your expense.
You can always contact us for any return questions at info@thelast.co.nz
You can download the returns form here
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or incorrect, so that we can evaluate the issue and make it right.
If your item is confirmed to be faulty or not as described, we’ll arrange a repair, replacement, or refund in line with the Consumer Guarantees Act 1993, and we will cover any shipping costs involved in resolving the issue.
Exceptions / Non-Returnable Items
We do not offer refunds or store credit for change of mind. Please choose carefully before completing your purchase.
We are also unable to accept returns or exchanges for:
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Items purchased on final sale or marked non-returnable,
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Gift cards, or
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Items that have been worn, used, or damaged after delivery.
Please contact us if you have questions or concerns about your specific item.
Exchanges
We offer exchanges for a different size or product, provided:
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You contact us within 14 days of receiving your order,
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The item is in new condition, with all original tags and packaging attached and intact, and
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The requested replacement item is in stock.
If your preferred item or size is out of stock, we’ll issue a store credit equal to the original purchase price.
Customers are responsible for all return shipping costs, unless the item is faulty or incorrect.
Refunds for Faulty or Incorrect Items
We will notify you once we’ve received and inspected your return, and let you know if the repair, replacement, or refund has been approved.
If a refund is approved, it will be processed via your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at info@thelast.co.nz
